Head of Merchandising and Operations

Own the journey from factory floor to customer.

Cleens is a UK footwear and lifestyle brand on the move. We sell direct to our customers domestically and internationally through some of the best retailers around: such as Flannels, Selfridges with further big announcements coming soon!

We’re creating a brand-new role that brings merchandising and operations together under one owner. You’ll have end-to-end control of buy-to-receipt. You’ll read the demand, place the orders, land the stock and get wholesale orders out the door. It’s a role with real influence, working directly with our SLT, where your decisions shape what we sell, when it lands and how well we trade.

What you’ll own

📊 Demand and stock planning. Turn sell-through and stock cover into a clear D2C and wholesale demand plan, from Black Friday and Christmas to the SS and AW wholesale windows.

🏭 Factory ordering. Convert the plan into factory POs, manage amendments and keep ex-factory dates on track.

🚢 Inbound logistics. Book freight, manage our forwarder and 3PL, raise ASNs and resolve discrepancies quickly.

🛍️ Wholesale. Process orders for premium retail accounts and keep account stock and PO files in order.

🔧 Product and data. Own product, SKU and barcode set-up so Shopify and Mintsoft match what’s been ordered.

📈 Insight. Produce a weekly trading and intake report, monthly KPIs and quarterly key account reviews, and tell the business what to do about slow sellers and stock-heavy lines.

⚙️ Process. Document how we work, then make it better, templating or automating whatever you can.

What you’ll bring

• A record of turning sales and stock data into buying decisions
• Experience building a demand or buying plan across D2C and wholesale
• End-to-end ownership of factory POs and inbound logistics with a forwarder and a 3PL
• Experience handling wholesale orders and premium retail accounts
• Clear, regular reporting from spreadsheets and system exports
• Confidence as the single point of contact for suppliers and internal teams
• A planner’s mindset: you see peaks coming and prioritise well under pressure

Nice to have: a background in footwear, fashion or lifestyle, and working knowledge of Shopify and Mintsoft or similar WMS systems.

Why Cleens?

You’ll be joining a growing brand with serious retail partners, at a point where this role will define how we plan and trade. Your work will be visible, your ideas will be heard, and you’ll be building the process rather than inheriting it.

Ready to own it?

Apply now!